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Home | Contact Us | View Shopping Cart | ORDER BY CALLING: 1-877-PENS-4-LESS (1-877-736-7453) |
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Home | Contact Us | View Shopping Cart | ORDER BY CALLING: 1-877-PENS-4-LESS (1-877-736-7453) |
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KUDOS from our Customers.... " Our order arrived the other day and I just had to take time to thank you. This is our second order and they both came through very quickly and flawlessly. Engraving was perfect too. Our son loved it and was really impressed. He is soon graduating from college. I don't keep many business cards from internet sales, but yours is certainly one we will!! Thanks again" ... N.P. "My purchase was small, only two replacement cartridges for my Mont Blanc pen, but as things can go, it couldn't be as easy as order a cartridge and get it delivered. The mistake was completely mine, I thought I could substitute a roller ball cartridge for a ballpoint cartridge......WRONG I called your customer service person and she couldn't have been more helpful and responsive. She immediately placed a new order and asked me to mail the wrong cartridges back, which I have done, and today when I arrived at work, my new cartridges were here. Your on hold message mentions "award winning customer service" and I am here to tell you that being in the service business myself, your service recovery is award winning and I would like to borrow your person who does the training because they are excellent and have made a believer out of me and a customer forever." ... J. D., Weehawken, NJ " I just wanted to let you know that I received my order today and I am so happy with my purchase! I have already recommended your site to people I know and will continue to do so. I called a couple of days ago to make sure I would get my order before an event on Saturday and the woman I spoke with made me feel very confident I would get my order in time. Well, I did, and I just wanted to say thanks!" .... M.P., Lancaster "Thank you for sending the pen to me along with the red ink cartridges. This pen is a gift for a close friend, but I have tried it out for a couple of weeks until I see her personally. It is wonderful, and I thank you for your good service and wonderful product. Hope to do business with you again soon!" .... L.D., Odessa, TX. "Jon - Just received my Cross pen. Pen and refills delivered in a timely fashion. But what was very striking was the personal note sent by Erica (Marsden) with the refills. In this day and age of impersonal internet, what a welcome surprise. This small gesture has caught my attention and acknowledgement sent on to others. Thanks for a great product and better service. Would you be sure to send my regards to Erica? M." .... ANDOVER, NY. < "I just wanted to drop you a quick e-mail to say thanks for the great customer service! I received the card from Erica with the receipt enclosed. At first, my fiance suspicious of a card from a girl and was questioning "Who's Erica?", but after I explained where the card came from she was quite impressed with your service. Haha. I also called on Friday afternoon to make sure the engraving instructions I gave were clear and the girl I spoke with was also very friendly. Sorry I can't remember her name. You guys have done a great job! I will definitely remember Pens4Less for future purchases." .... M.D. "Just to let you know that I received the Omas rollerballs refills and am very pleased with the product and the speed with which it was delivered to me. Thanks a bunch," .... P.S., Roanoke, VA "I received my order and wanted to thank you. Your customer service and response was excellent!! I will be ordering more items from you in the future. Keep up the good work." .... T.K., Orville, Ohio "Thank you, Thank you... For the absolute best customer service I've received in many years. Anything I need along the line of the items in your inventory will be purchased from you... I think your way of thinking will be a long and prosperous business venture. Again,thanks " .... B.B., Apopka, FL "Hi! Just wanted to say how satisfied i am with the engraved pen and thanks for your thank-you-note!! Wow! what an unusual business you have!! You can be sure i will be back as soon as i need another gift!! Best of luck! " .... D., Upton, Massachusetts "Thanks so much. Excellent customer service, terrific shipment, and great quality item. Great to deal with. Best regards." .... P.L.,, Thailand " On May 29th I placed an order for 6 refills for my Ion Pen. I am not sure of the exact date in which I received them but I do know this, It was a very pleasant surprise to get them so quickly!! I wanted to be sure to tell you how pleased I am with your service, and NOT to say the least, affordable service!! I do thank you. A fine job well done. It maybe a while before I need to order again but be assured that I will use your company in the future. I will also be sure to tell people about your quick, affordable service. SERVICE is a word often omitted when dealing with customers and it is nice to know your business uses it!! Again, many thanks and keep up the great work!!" .... D., Pleasant Valley, NY " Just wanted to "Thank" everyone at Pens4Less for making my gift giving a pleasant, no hassle event. I had ordered a Cross Desk Pen Set, which arrived in a timely manner, it was in perfect condition and the price was very reasonable. Also, the handwritten thank you note from the company was a warm and classy touch. Pens4Less has my uninhibited recommendation to all my friends , family and acquaintances for all their gift giving and personal purchases of top quality writing implements. Once again, "Thank You" Your present & future customer," .... M.K., New York, NY "Just to let you know I received the beautiful cross pen I ordered. It is very beautifully engraved. I will be purchasing more pens from your company in the years to come." .... J.D., Morongo Valley, CA "I just wanted to let you know how pleased I was with my order. I was unaware how to designate that I wanted initials engraved on my pen set and sent an email explaining my dilemma to your staff. Not only were the pen and pencil set engraved correctly, but I received them very promptly. It is refreshing to know that you can receive "personal" service from a web based company. I think you guys are doing a great job and if I ever have the need for your services in the future I will not hesitate to visit your website. I also appreciated, very much the thank you card from your company. Keep up the good work!" .... B.W. "We can't begin to tell you how much we appreciate your professionalism and quick response. We were in a tight bind to get 19 pens shipped with engraving in 4 days. You guys did it! Unbelievable to receive such service. "Hi Jon, Thanks for the note, and for having such a great website! I have really enjoyed shopping at Pens4Less, and I intend to continue collecting pens and buying gifts for my loved ones from your site. You have a wonderful selection and the best customer service I have encountered on the internet. Thanks for being great." .... V.S., Arizona " I just wanted to drop you a quick note to let you all know how happy and impressed I was with your customer service! I needed 65 of the Cross Radiance Roller-ball Pens a.s.a.p. Our normal office supply company wasn't able to fulfill my needs in the amount of time I had. Not only did you all fill my order in a timely fashion as promised but you charged us substantially less than our 'normal' company would have. You saved us time and money!! Thanks so much and please keep up the good work! Looking forward to doing business with you again in the future" .....M.B. font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">"the Thank You card you sent me, thank you. I want to let you "Wow, thanks so much. I have to say that I am impressed with 1) the ease of ordering online, 2) the accuracy and timeliness of my order delivery and 3) the quick customer service response you provided. I will certainly continue to patronize and will refer your company to everyone I know. Thanks again." ..... L.H., Hollywood, FL "Living in a small town with limited sources for shopping, I buy many things on line. Just wanted to tell you that my purchase of a pen from your company was the most pleasant experience I have ever had. I appreciated the follow-up phone call, and the pen was delivered even before the promised date. I was very happy with it, and my grandson was delighted -- and impressed! If I could afford it, I'd buy Cross pens for every member of my family -- whether they needed one or not -- just for the opportunity of doing business with your company." ......A.E. " I wish to thank you for the excellent customer service you gave my wife... Because of the diligent effort of you and my wife I now have a very special pen to replace the lost pen. You have been more than generous, and that fact has not gone unnoticed. We are dedicated customers of Pens4Less and will use your company for all future purchases and recommend your server and company to our friends. Thank you!" ..... I.G, Cookville, TN "It was kind of you to inquire about the shipment of the Cross pen and my experience with the Sensa pens. It is very impressive to get a handwritten note from a merchant, especially these days of fast Internet shopping, and I thank you for the effort. It must be a considerable effort if you send a note to each customer, and I can picture a row of writers (something like Bob Crachitt in A Christmas Carol) turning out notes for the customers. The Cross pen (Townsend, Midnight Blue Rollerball) was delivered very speedily -- so much so that I was quite amazed. The finish of the pen is very attractive, thigh I really like the Cross green Lacquer finish better. The Sensa pens work well, and I have a good selection of them also. I like best the Designer series. I wonder why the Sensa people did not design a rollerball with the combination of colors that are in the designer series (e.g., navy-gold, cabernet-gold). Usually I prefer rollerball pens because of the dark line and flow of putting down the line of writing, which is like using a fountain pen. The texture of the paper sometimes dictates to me what kind of pen I will use. It seems to be getting more and more difficult to find good paper. Thank you again for your note. I look forward to more shopping with Pens4Less."..... V.J., Cedar Falls, Iowa "Wow!!! I am so extremely impressed. I was looking to get me a cool Fisher Space pen. So I found the best price on the net and your company had it. Not only that but it only took a few days to get it to me with regular shipping! I got a phenomenal product, quick service, and a great price. Then to top it all off, I get a sincere handwritten Thank You letter. Pens4Less is not only the best pen sales place I have seen, but also Pens4Less has one of the best customer service departments I have ever dealt with".....C. B., Mapleton, Utah "I received the pen today in great condition. Thank you so much for your personal attention to my order. It has been a pleasure doing business with you. I shall let my friends and colleagues know about your business."...J. J. "I just wanted to write and let you know how pleased I was with the service I received from your company. Both times that I called your 800 number I was treated with superior customer service. The thank you note accompanying my order was a real topper. I wish all businesses were like yours. Thank you again," .... S. S., St. Peter, Minnesota "Thanks you for everything... I appreciated the phone call... Have a great day!! I will be sure to tell all my friends where to get great pens at great prices with great service." ..... W.S., Philadelphia, PA "I just wanted to let your sales staff know how much I appreciate the time and trouble you went through to help me find a (hard to find) ink pen refill. Your staff was so helpful, you would have thought I was making a major purchase. I was assured by (Oliver) that no purchase was too small. My request, their answer, and my order was all placed within a 2 day period with ease over the internet. I was invited, and informed of the toll-free phone number if I chose, to speak to a member of your sales staff directly. I received my order within 5 days. You may now add my name to your list of satisfied customers. Thank you again for your time, consideration, and effort."....J.B., Jay, Oklahoma "I recently placed an order with Pens4Less and wanted to let you know how THOROUGHLY pleased with your company's level of service. As an employee in the service industry, I often get frustrated when I don't receive the level of service I try to offer my customers. I was impressed from the moment my order arrived, along with my HANDWRITTEN thank you note! Service of this quality needs to be praised! You will have ALL future business of mine...Thank you for proving that quality customer service, though rare, is not a thing of the past"....S. C., Monroeville, Alabama "I just wanted to say it was a pleasure doing with you and Pens4less. My Sensa order arrived this morning, and I am thrilled with the quality and comfort of the product, as well as the fact that it arrived two days earlier than expected. Your product selection, pricing and customer service are exemplary and I look forward to doing business with you in the future. Thank you again for such a positive shopping experience!"....C. D., Long Beach, CA "Jon, thanks for the prompt follow-up and most of all for your courtesy, a quality not often encountered these days. I look forward to receipt of the new pens and continued business with you!"....J. Faulkner, Houston, TX "You guys are so nice! Thanks for sending the complimentary refill!! You will get all my business from now on, and I'll tell everybody about you!"....J. S., Howell, MI "Pens4Less, thank you. I appreciate the quick, friendly and hassle-free service. I will definitely add your name to our company's contact list"....B. G., San Francisco, CA "Oliver, I just wanted to send you a short note to let you know how much I appreciated everything you and your staff did to get our Waterman pens to us. The customer service shown to me was top notch. The communication to me by everyone and the action taken in trying to locate our missing package was outstanding. I will be a repeat customer. Thank you again for taking such good care of your customers"....C. G., Hunt Valley, Maryland "Thank you for the attention and help you me today in my quest to find out info on the Parker pen I am interested in. I am looking forward to receiving the catalog. When I make my selection I will be making my purchase through your company because of the excellent customer service you gave me this morning. My compliments to you and thanks again."....J.O., Millford, CT "I received my order for my Mont Blanc fountain pen today. I was impressed by your fast and friendly service, with great turnaround times, good prices, and very friendly responses. Look forward to placing more orders in the future."....B. M., Farmington Hills, MI |
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Pens4Less.com • 1-877-PENS-4-LESS
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Call 1-877-PENS-4-LESS (1-877-736-7453) , e-mail Sales@Pens4Less.com, or fax: (619) 574-7732 for assistance. |
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Customer Service Information: Shipping | Gift Wrapping | Engraving | Returns Developed by Opper Internet Concepts & Melden Media |
